Paid Services Terms — temporary residence case (299 zł)
These terms govern the paid service of preparing a temporary residence permit application (the "temporary residence" case) provided by Dopomo. You accept them at checkout. They supplement the general platform terms and do not limit your statutory consumer rights.
Seller, service, price and payment
The paid service is provided by RunProven AI Sp. z o.o., with its seat in Wrocław (ul. Leszczyńskiego 4/25, 50-078 Wrocław), NIP: 8971972885, operator of the Dopomo brand. Contact for the paid service: tel. +48 797 106 646, e-mail: payments@dopomo.pl.
The subject of the contract is a one-off paid digital service of preparing a single temporary residence case — an application for a temporary residence permit (including a temporary residence and work permit), which you then submit yourself in the MOS portal — provided with due diligence (a best-efforts obligation). It includes: field-by-field guidance through all sections of the official form, a document and attachment selection matched to your purpose of stay, the biometric-photo tool, an informational section on the criminal-record questions, a step-by-step guide to filing in the MOS portal, coordination of the entity via a dedicated link (§ 06a), and a specialised AI assistant. The price is 299 zł gross (one-off, per case). Online payments are operated by Autopay S.A. Available payment methods: BLIK and fast online bank transfer; other methods supported by Autopay (e.g. payment cards) — from the moment they are made available on the payment page. The service fulfilment time is counted from the moment the payment receives positive authorisation. Dopomo neither collects nor stores your payment-card data.
The Seller may run time-limited price promotions on the service. The terms of any such promotion are set out each time in separate Promotion Terms.
You conclude the contract by ticking your acceptance of these terms at checkout before payment. Separately, you request that the digital service begin immediately and acknowledge that, once it is fully performed, you lose the statutory 14-day right of withdrawal (art. 38 ust. 1 pkt 1 of the Consumer Rights Act). Full performance means the delivery to you of the completed temporary residence case-pack: the filled-in form sections, the selected documents and the filing guide. You receive confirmation of your consent by email on a durable medium.
Discount codes
The Seller may issue discount codes that reduce the price of the service by a fixed amount. You enter the code at checkout, before payment. Once the code is applied you see the size of the reduction and the amount payable — and that amount is what is charged. A discounted price changes neither the scope of the service described in § 03 nor any of your rights under these terms.
One discount code applies per order. A code is not combined with a promotional price (§ 01 and the separate Promotion Terms) — if a promotion is running on the service at that moment, the code is not accepted. A code has no cash value, cannot be exchanged for money or for any other benefit, does not carry over to another order, and cannot be used once the order has been paid.
A code may carry an expiry date and a redemption limit. A code that has expired, whose redemption limit is exhausted, or that has been withdrawn, or that does not apply to this service, cannot be applied — the payment page refuses it before payment. The Seller may withdraw a code from further use at any time; this does not affect orders already placed and paid using it.
Withdrawal from the contract (§ 16), complaints (§ 10) and any refund are settled against the amount actually paid, not against the pre-discount price. The payment confirmation and, where we issue one, the invoice state the amount actually paid.
Discount codes may be distributed by a partner of the Seller acting in its own name and not as the Seller’s representative. The terms of a code follow solely from these terms and from what the payment page shows. The binding terms of a code — the reduction, expiry and limit — are those we show you at checkout before payment; anything a partner says about a code is indicative only.
How the guidance is generated — automation and AI
We build the guidance within the service on official authority sources and accompany it with citations, so you can check each item at the source. It is generated in an automated way, with the involvement of artificial intelligence, and — like any such technology — may contain errors or omissions; therefore, before submitting the application, confirm the key content against the official MOS sources (mos.cudzoziemcy.gov.pl) we link to.
The Dopomo guidance is informational: it is not legal advice, it does not replace your own independent verification, and it is not a binding interpretation by the authority.
What the service is and is not
The 299 zł price includes the prepared temporary-residence case-pack and one month of the Plus plan free (30 days), granted automatically after payment.
The paid service is a preparation assistant for the temporary residence permit application: field-by-field help across all form sections, documents matched to your purpose of stay, a biometric photo in the required format, an informational criminal-record section, an ongoing completeness and progress check, a guide to filing at MOS, and coordination of the entity (§ 06a) — plus a specialised AI assistant alongside you.
One purchase covers one temporary residence case concerning you alone — the account holder. The service does not cover preparing an application for another person, including a child or family member. The account and the service are personal and non-transferable; a further case requires a separate purchase. This is a definition of the service scope — it is what lets the price of a single case stay low.
The service is NOT an authority, is NOT legal advice or legal representation, does NOT submit the application for you and does NOT make or influence the decision of the authority. You sign and submit the application yourself in the MOS portal (login.gov.pl — e.g. with Profil Zaufany); the entity signs its own attachment, likewise directly at MOS.
Our quality commitments
We provide the paid temporary-residence case-preparation service with due professional care (z należytą starannością) and aim for a high standard of quality.
We strive to describe the temporary residence permit application requirements accurately and to keep our forms, fee information, instructions and knowledge base current and aligned with the applicable procedures, updating them when the rules change. This is an ongoing best-effort commitment, not a guarantee that everything is always error-free or fully up to date.
We deliver the components described in § 03 — the prepared temporary residence case-pack. Delivery is documented: at any moment you can see in the service what has been prepared for your case. For paid-service matters we are available at payments@dopomo.pl.
No warranty of outcome
The quality of our guidance and prepared materials is our responsibility — and we do not limit that commitment (§ 03a, § 07, § 10). You are responsible for the accuracy of the data you provide and for the correct use of the data and prepared materials when submitting the application (§ 06). The decision on your case, however, rests solely with the competent authority (the voivode): Dopomo does not warrant that the application will be accepted, that proceedings will be initiated, or that the temporary residence permit or the residence card will be granted. This provision concerns the outcome of the decision of the authority, not the quality of the service itself.
What the preparation progress indicator means
The preparation progress indicator (0–100%) is a completeness heuristic for your own materials in the service. It is not a prediction or guarantee that the authority will accept the application and is not a legal assessment of your case.
Your responsibility for the data you provide
You are responsible for the accuracy, completeness and final content of the facts and documents you supply and submit. Dopomo prepares its guidance on the basis of the information you provide — if your situation changes, update your data in the service so that we work with the current state of your case.
By giving us the entity’s details (name or NIP, email address and — if you provide it — phone number), you confirm that you are entitled to pass them to us in connection with your application — for example, the entity gave them to you for this purpose — and that they are up to date. How we process the entity’s data is described in the Privacy Policy (section 02).
This provision does not limit the responsibility of Dopomo for defects in the guidance itself.
For addresses abroad the service may offer an optional search box powered by Google Maps Platform. It is a helper, not a source of truth: it suggests spellings, and you decide what the final address in your application says. What you type into that box and the address you select are sent to Google, which acts there as an independent controller — the flow is described in our Privacy Policy, in the "Sub-processors" and "Transfers outside the EEA" sections. You can always type the address by hand, and then nothing is sent to Google. Under the rules of the authority, geographic names are given in their Polish form wherever a Polish form exists (for example Kijów, not Kyiv); all other names are written in Latin transliteration. The responsibility for the final wording remains yours.
Coordinating the entity and the entity link
If your purpose of stay requires an attachment signed by an entity (e.g. an employer, a university, an internship organiser or a research institution — the "entity"), the service provides a dedicated entity link. The person we pass it to sees only the working page for this attachment — your first name, the purpose of the case, the entity’s details read from the public register and a description of what the entity will need to prepare. We send the link to the entity’s e-mail address that you provide; you may also give the entity’s phone number — we use it solely to confirm by phone or text message, if necessary, that the message arrived. The entity creates no account, pays nothing and signs nothing through Dopomo. Through this page the entity provides us with only: who will sign the attachment, the e-mail addresses MOS should send the form to, optionally a power-of-attorney file and — if it chooses to — the information that the case does not concern it.
The entity link is valid for a limited time and you can revoke it in the service at any moment. At your request we send this link to the addresses you provide and remind the entity about it until the case moves on; the entity can stop this by marking on that page that the case does not concern it. The official request to fill in and sign the attachment reaches the entity exclusively from the MOS system, after you submit your form at MOS. If the entity confirms its readiness outside this page — for example by SMS or by phone, when we contact it on the number you provided — we may record that confirmation in the service. We use the entity’s number for this purpose only.
Statutory digital-service conformity (not excluded)
Your statutory rights to a digital service that conforms to the contract (art. 43h and following of the Consumer Rights Act; Directive 2019/770) are not excluded or limited by these terms. If the service does not conform to the contract, you may demand that it be brought into conformity and, on statutory conditions, a price reduction or withdrawal from the contract.
Limitation of liability
The liability of Dopomo arising from the paid temporary residence case service is limited to the amount actually paid for the service (299 zł, or the price set out in the terms of the promotion in force at the time of purchase, or the price after a discount code (§ 01a)), unless mandatory provisions of law provide otherwise — and subject to the exceptions set out below. Where the service was provided free of charge under a time-limited promotion, the monetary cap set out above does not apply.
Refusal decision, refunds and chargebacks
You purchase the preparation of your case, not the outcome of the proceedings. What we delivered — the filled-in form sections, the selected documents, the guide and the citations — is documented in the service. That is why a negative or refusal decision by the authority does not entitle you to a refund; such a decision typically arrives many months later, outside the 14-day withdrawal window.
An unfounded chargeback, or a refund demand despite a fully performed service, is answered with our documentation of the delivered case-pack and of the consents given at checkout.
Where a price refund is due — including withdrawal from the contract, an accepted complaint, or under our quality promise — we refund the payment using the same payment method used for the purchase, unless you expressly agree to a different refund method that involves no cost to you. For card payments, the refund goes to the bank account linked to that card.
Complaints
If something in the paid service did not work the way it should — we want to fix it. File a complaint at payments@dopomo.pl in Polish, Ukrainian, Russian or English; include your account email address, a description of the problem and, if possible, the date it occurred. We respond within 14 days; no response within that period means the complaint is deemed accepted.
A valid complaint concerns defective preparation materials, not dissatisfaction with the decision of the authority. A complaint is also the route to a refund under our quality promise (§ 09).
Not affiliated with any administrative authority
Dopomo is an independent commercial service. It is not affiliated with, authorised by, or endorsed by UdSC, the wojewoda, MOS or any public authority. The official application portal is mos.cudzoziemcy.gov.pl.
No attorney relationship
The paid temporary residence case is automated self-service. Using it creates no attorney-client or pełnomocnik relationship and is not legal representation. Dopomo does not appear before the authority on your behalf or on behalf of the entity.
Changes in law, fees and deadlines
Rules, official fees and deadlines may change. You are responsible for your own statutory deadlines, including filing the application while your stay is legal. Legal or procedural changes after the service has been performed and your case-pack delivered are outside the scope of the service. Changes to these terms never apply retroactively to orders already paid for — your order keeps the version of the terms you accepted at checkout.
Licence, document authenticity and force majeure
(Licence) You receive a non-exclusive, non-transferable licence to use the prepared case-pack for your own application.
(Authenticity) Dopomo does not verify the authenticity of the documents you supply, including the data from your travel document (e.g. the passport scan) and the data you enter into the form.
(Availability and force majeure) Dopomo does not control the availability of mos.cudzoziemcy.gov.pl and is not liable for its outages. In the event of circumstances beyond our reasonable control (force majeure, including outages of government systems), the performance of our obligations is suspended for the duration of the impediment; once it ends, we resume providing the service.
Data in the service, its lifecycle and privacy
The data you enter in the form sections is stored encrypted (field-level encryption, AES-256-GCM, keys managed in a KMS service) and decrypted only for your own needs: to display it back to you in the service or to include it in an export of your data.
The answers in the informational criminal-record section are neither saved nor processed on our servers — they stay exclusively in the encrypted memory of your browser and vanish when you close the browser or sign out. The only thing that reaches the service is the fact that the section was completed — never the content of the answers.
As part of contacting the entity (§ 06a) we store the entity name, the one company e-mail address you provide and — if you give it — one phone number; we store the name, e-mail address and phone number in encrypted form. The addresses of the people who sign the annex in MOS are supplied to us by the company itself — you do not provide them. The link itself is protected: we store only a hash of the token in the database, the link has an expiry date, and you can revoke it.
Paid access to the service is open-ended, so we keep your case — together with the encrypted sections and the entity link — until your account is deleted (see the last paragraph of this section and the Privacy Policy, section 06). If your access expires or is revoked (e.g. after a refund of the price), the case is permanently and automatically deleted after 30 days. While your access is active, the data stays encrypted in the service so that we can keep helping you.
Independently of the above, you have your GDPR rights: deleting your account also deletes the temporary residence case (with its sections and the entity link), and a data export includes the data of your case in a readable form. The details of personal-data processing are described in the Privacy Policy.
Right of withdrawal
As a consumer you have a statutory 14-day right of withdrawal from a distance contract. By ticking, at checkout, the request for immediate provision and the consent-waiver, you accept that this right lapses once the service is fully performed, i.e. the delivery to you of the completed temporary residence case-pack (see § 01).
To withdraw before full performance of the service, send us an unequivocal statement — e.g. by email to the seller contact in § 01. You may use the statutory model withdrawal form (art. 12 of the Consumer Rights Act), but it is not required.
If you withdraw after having requested immediate provision but before full performance, you pay in proportion to the part of the service provided up to the moment of withdrawal (art. 35 of the Consumer Rights Act). After full performance the right of withdrawal no longer applies.
Governing law, disputes and language
Matters not regulated here are governed by Polish law and by the general platform terms. The choice of Polish law does not deprive you of the protection afforded by the mandatory consumer-protection rules of the country of your habitual residence. Disputes are heard by the ordinary courts determined under the law; as a consumer you keep your statutory court venue. You may also use free out-of-court complaint procedures: the help of a consumer ombudsman, the permanent arbitration courts at the Trade Inspection, and the information provided by UOKiK (uokik.gov.pl).
If you purchase the service as a natural person running a business and the contract is not of a professional character for you, you enjoy consumer protections to the extent provided by law.
We prepare these terms in Polish and translate them into Ukrainian, Russian and English. The Polish version is legally binding — in case of any discrepancy between versions, its wording prevails; you may file complaints in any of these languages. If a single provision proves invalid, the remaining provisions stay in force.
