Book an appointment to submit an application or collect a residence card — Kraków, Lesser Poland Voivodeship
The voivodeship office serving your region — Kraków, Lesser Poland Voivodeship. We show the confirmed way to book a residence-card appointment and to pick up the card (including the CUKR card). No login; data checked on the office website.
How to book your appointment and pick up the card · Kraków
The Lesser Poland office books application appointments by e-mail. Fill in exactly the 8 fields below — the office replies with a date and an ID code within 5 working days at most. Arrive 15 minutes early for the appointment.
Imię i nazwisko: ________________ Obywatelstwo: ________________ Data urodzenia: ________________ Polski numer telefonu: ________________ Podstawa aktualnego pobytu w Polsce: ________________ Legalny pobyt do: ________________ Cel pobytowy składanego wniosku: ________________ Miejsce złożenia wniosku: ________________
Fill in the application for your next residence card or to replace your current one
Before your appointment, prepare the application for free in the Dopomo creator — it walks you through every field step by step and generates a ready-to-print PDF to submit. It covers the card itself (issuance / replacement), not the residence permit.
- Walks you through every field in order
- Ready-to-print PDF to submit
- Getting a next card or replacing your current one — not the same as applying for a temporary/permanent residence permit or the CUKR application
Lesser Poland Voivodeship — booking an appointment and residence-card pickup
Below are the confirmed rules for booking an appointment and collecting the residence card at the voivodeship office serving Lesser Poland Voivodeship — separately for filing the application and for collecting the finished card. Where a region has branch offices, we describe each one separately, because the way a matter is handled can differ within a single voivodeship.
You arrange the application date by e-mail — in the message you give exactly 8 fields and the subject line required by the office (you can prepare the ready text above). Nowy Sącz handles temporary residence only; Kraków handles temporary residence, permanent residence and long-term EU resident cases. You book pickup of the finished card in a separate system, only after an SMS or e-mail that the card is ready.
CUKR card pickup — you have 60 days
You collect the CUKR card at the same office and on the same terms as any other residence card. You file the CUKR application only online in the MOS portal — there is no appointment to file — so the office visit here is only for collecting the finished card. You book the pickup in this office’s booking system after the SMS notification. After the notification you have 60 days to collect it; if you don’t collect the card within that window, you won’t obtain the temporary residence permit and the card will be invalidated. You pay the fees (100 zł for issuing the card + 340 zł stamp duty = 440 zł) together with the application — nothing is due at pickup.
Frequently asked questions
How do I book an appointment to file a residence-card application — Kraków?
You arrange the application appointment by e-mail — you send a message to rezerwacja.opt@muw.pl, and the office replies with the assigned slot. You can prepare a ready-to-send message above.
How do I collect the finished residence card — Lesser Poland Voivodeship?
You book the pickup of the finished card online as well — once the office lets you know the card is ready. Bring your travel document and your previous card, if you have one.
Do I need to book an appointment to file the CUKR card application?
No. You file the CUKR card application only online through the MOS portal (mos.cudzoziemcy.gov.pl) — there is no queue and no appointment to file. The office visit is only for collecting the finished card, after the SMS notification and within 60 days. The residence permit (the decision) and the CUKR card (the document) are two different things.